Who We Are
This Privacy Policy applies to the website operated by All City Closet Co. and describes how we handle personal information connected with use of the website and requests submitted through our online design consultation form.
For purposes of this Policy, “we,” “us,” and “our” refer to All City Closet Co.
Information We Collect Through the Consultation Form
The design consultation form is the website form used to collect personal information from visitors who want to contact All City Closet Co. about a project.
When you submit the consultation form, we may collect the information you enter into the following fields:
- First name
- Last name
- Email address
- Phone number
- The message, question, project description, or other information you choose to include
You are not required to provide more information than is reasonably necessary for us to understand and respond to your request.
The form is not intended for Social Security numbers, financial account information, passwords, medical information, government identification numbers, or other highly sensitive personal data.
If you separately communicate with us by phone, email, or in person, we may also receive information you voluntarily choose to provide during that communication.
Information Processed Automatically
Like most websites, certain technical information may be processed automatically when you visit the site. This information is generally used to operate, secure, troubleshoot, and understand the performance of the website.
Depending on your browser, device, site configuration, and the services active when you visit, this information may include:
- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Date and time of requests
- Pages or website features accessed
- Referring or previously visited page
- General website interaction or performance information
- Approximate geographic information that may be inferred from technical network information
This technical information may be processed by our website, hosting, CRM, security, tag-management, and embedded-service providers as necessary to provide their services.
Cookies & Similar Technologies
The website and services used to operate it may use cookies, local storage, tags, pixels, or similar browser technologies.
These technologies may be used for purposes such as:
- Keeping website functions working correctly
- Protecting the website against abuse or technical problems
- Remembering certain browser or website preferences
- Measuring website traffic or performance where measurement features are enabled
- Understanding whether website pages or consultation features are functioning as intended
Google Tag Manager
Our website uses Google Tag Manager to manage website tags and related measurement functionality.
Google Tag Manager is a tag-management service. The information processed through the site can depend on which tags are active in the Tag Manager container. Additional tags, if enabled, may use cookies or similar technologies in accordance with the settings and privacy practices of the provider responsible for that tag.
Your Browser Choices
Most browsers allow you to block, delete, or control cookies through browser settings. Restricting some technologies may affect the way certain website features or embedded services function.
Third-Party Services Used by the Website
We use third-party technology providers to operate parts of the website and support our business. These providers may process information on our behalf when necessary to provide their services.
HighLevel and LeadConnector are used as part of the website, form, customer relationship management, and related technical infrastructure. Information submitted through the consultation process may be processed or stored through this infrastructure so that we can receive, manage, and respond to inquiries.
Google Tag Manager is used to manage website tags and related measurement functionality. Google may receive technical request and diagnostic information when its services are loaded.
Portions of the website may display an embedded Google Map or provide links to Google Maps so visitors can locate our showroom. When Google Maps content loads or you interact with it, Google may receive technical information such as your IP address, browser or device information, and other information associated with your use of Google services.
If you are signed into a Google account, Google's handling of that interaction may also depend on your Google account and privacy settings.
We may also use service providers that perform routine website hosting, security, maintenance, email delivery, communications, or technical support functions. Those providers should receive only the information reasonably necessary to perform the services for which they are engaged.
How We Use Information
Information collected through the website may be used for legitimate business purposes related to your inquiry, our services, and the operation of the website.
- Responding to questions and requests
- Contacting you about a requested design consultation
- Scheduling or coordinating appointments
- Understanding the closet, storage, cabinetry, or organization project you are considering
- Preparing or discussing estimates and design options
- Communicating about an active or potential project
- Providing customer service
- Operating, maintaining, troubleshooting, and improving the website
- Protecting the website, our systems, customers, and business from fraud, abuse, misuse, or security incidents
- Maintaining appropriate business records
- Complying with legal, regulatory, tax, accounting, insurance, or other lawful obligations
Submitting the consultation form does not, by itself, authorize unrelated promotional communications beyond what is permitted by applicable law or any separate marketing consent that may be presented to you.
How Information May Be Shared
We may disclose personal information when reasonably necessary to operate our business, provide requested services, maintain the website, or comply with legal obligations.
Information may be disclosed to:
- Website, hosting, CRM, form-processing, communications, security, and technical service providers working on our behalf
- Employees, contractors, designers, installers, or other personnel who need information to respond to an inquiry or perform work connected with a project
- Professional advisers such as attorneys, accountants, insurers, or consultants when reasonably necessary
- Government authorities, courts, regulators, law enforcement, or other parties when disclosure is required by law, legal process, or a valid governmental request
- Parties involved in protecting the rights, property, security, or safety of All City Closet Co., our customers, or others
- A successor or potential successor in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, subject to applicable law
- Other parties when you direct us or provide appropriate consent
Service providers that process information for us are expected to use the information for the services they provide and in accordance with their contractual and legal obligations.
Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, recordkeeping, security, dispute-resolution, insurance, tax, accounting, and legal purposes.
The appropriate retention period may vary depending on:
- Whether the inquiry becomes an active project
- The nature of our communications with you
- The type of information involved
- Whether the information is needed for customer service or business records
- Applicable contractual, warranty, insurance, tax, accounting, regulatory, or legal requirements
- The need to establish, exercise, or defend legal claims
When information is no longer reasonably needed, we may delete, anonymize, or otherwise dispose of it in accordance with our operational and legal requirements.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
We also rely on the security controls of the technology and service providers used to operate our website and manage consultation information.
No website, internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security of information transmitted to or stored through the website.
Your Privacy Choices & Rights
Depending on where you live and the laws that apply to your information, you may have certain privacy rights.
Those rights may include the ability to request that we:
- Confirm whether we maintain personal information about you
- Provide access to certain personal information
- Correct inaccurate personal information
- Delete certain personal information
- Provide a copy of certain personal information where required
- Honor other privacy choices required by applicable law
These rights are not absolute and may be subject to verification, legal exceptions, recordkeeping obligations, or other limitations permitted by law.
Making a Privacy Request
To make a privacy request, contact us at:
Please include enough information for us to understand the request and reasonably verify that the information relates to you.
Email & Communication Choices
You may ask us to stop optional promotional email communications at any time. We may still contact you about a consultation, estimate, project, transaction, service request, or other non-promotional matter when appropriate.
Third-Party Links & Embedded Content
The website may contain links to websites or services operated by third parties, including Google Maps and other external resources.
When you leave our website or interact with embedded third-party content, that third party may collect or process information under its own privacy policy and terms.
All City Closet Co. does not control the privacy practices of independent third-party websites and services. We encourage you to review their privacy information before providing personal information directly to them.
Children’s Privacy
Our website and custom storage services are intended for homeowners, property owners, businesses, and other adults seeking information about our services.
We do not knowingly use the website to collect personal information from children under 13.
If you believe a child has submitted personal information through the website, contact us at [email protected] so we can review the situation and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology providers, information-handling practices, or applicable legal requirements.
When we update the Policy, we will revise the Last Updated date shown at the top of this page.
If a change materially affects the way personal information is handled, additional notice may be provided when required by applicable law.
Contact Us About Privacy
If you have a question about this Privacy Policy, how your information is handled, or a privacy request, contact All City Closet Co. directly.